Question 1

How do I return or exchange my item?

Accepted Answer

All items must have the original tags attached and must have been purchased within the last 30 days to qualify for a return or exchange.Items that have been customized with embroidery or patches are final sale and not eligible for return or exchange. To start the Return/Exchange process please click here

Question 2

Are returns and exchanges free?

Accepted Answer

We do not offer free returns or exchanges but our return portal will provide you with a return label if you are returning from Canada. If your return is from the US or International the return portal will supply the address for your return to be shipped to

Question 3

When will my order ship and how can I track it?

Accepted Answer

Orders take between 1-7 business days to process and you will receive the tracking via email as soon as your order ships. This does not include weekends and holidays. All tracking will be emailed to the email address on the order as soon as it ships

Question 4

Can I Cancel my order or change the shipping address?

Accepted Answer

We process and ship your orders as quickly as possible. Our customers have a 5 minute window to request an address change and all requests must be sent to customercare@poppyandpeonies.com with the subject line ADDRESS CHANGE. While we do our best to accommodate this we can not guarantee address changes can be made as our warehouse works and ships in real time. Any orders that are returned due to incorrect address will not be refunded the initial shipping costOnce an order is placed and paid for it unfortunately can not be cancelled

Question 5

How long do refunds take?

Accepted Answer

Refunds are issued within 5 business days of us receiving your return and can take between 5-7 business days to process on your credit card depending on your financial institution.

Question 6

Can I return an item I purchased on sale?

Accepted Answer

All items discounted by 26% or more are final sale and not eligible for return or exchange.All items purchased during Black Friday promotions are eligible for exchange only with the exception of items discounted by 26% or more which are final sale.

Question 7

Can I get a price adjustment?

Accepted Answer

As we continue to grow, we’re unable to accommodate price adjustments on previous orders. All purchases are honoured at the price paid at checkout. For first access to future promotions, join our email list and follow us on our social channels.

Question 8

Do the photos on your site match the product exactly?

Accepted Answer

Due to the digital photography, dye lot variations and minor improvements made to the construction of the product we can not guarantee the color and construction as an exact replica of the product. While we try our best to show our products as accurately as possible, screen images are a guide only and should not be regarded as absolutely correct

Question 9

When will out of stock items be available?

Accepted Answer

In most cases when an item shows as "Sold Out" on our website it will be moved to the coming soon section with an expected restock date. If an item is not available in the coming soon section, this likely means it was a limited edition and/or color that will not be restocked

Question 10

What do I do if I receive a damaged item?

Accepted Answer

We offer a 90 day Product Guarantee. Items that break prior to wear or have any defects must be reported within 90 days to qualify for a replacement or store credit. Please email  customercare@poppyandpeonies.com

Question 11

Holiday return policy

Accepted Answer

All items purchased between November 1st and December 24th are eligible for return or exchange until January 31st. This excludes items marked down by 30% or more.

Question 12

Can I use a discount code on a sale item?

Accepted Answer

Discount codes and rewards codes are valid on full priced items only and can not be combined with any other offer