Return Policy – Poppy & Peonies Skip to content Pause slideshow Play slideshow FREE SHIPPING ON ORDERS OVER $150 - VALID IN CANADA AND US ONLY We can help Returns & Exchanges Shipping Information Giftcards FAQs Rewards Contact Us icon-X Close menu Country Cozy Collection New Handbags All Bags Totes Crossbody Bags Sidekicks Backpacks Shoulder Bags Diaper Bags Lunch Bags Shop All Collections Best Sellers Fall Collection The Analog Collection Suede Collection The Perfect Set Travel collection Coming Soon Gift Cards Accessories All accessories Teched out Cases Cosmetic Bags Wallets and Clutches Jewelry Travel Cases Bag Charms Crossbody Straps Shop All Shop by Use Tech Organization Makeup Bag Add-ons Best Sellers Multitasker Sets Log in We can help Returns & Exchanges Shipping Information Giftcards FAQs Rewards Contact Us instagram Instagram Facebook YouTube X Pinterest Cart icon-X Close cart Subtotal $0.00 CAD Shipping, taxes, and discount codes calculated at checkout. Check out Your cart is currently empty. icon-hamburger Site navigation Country Cozy Collection New Handbags All Bags Totes Crossbody Bags Sidekicks Backpacks Shoulder Bags Diaper Bags Lunch Bags Shop All Collections Best Sellers Fall Collection The Analog Collection Suede Collection The Perfect Set Travel collection Coming Soon Gift Cards THE VIRAL DOUBLE DUTY TOTE THE SIDEKICK Accessories All accessories Teched out Cases Cosmetic Bags Wallets and Clutches Jewelry Travel Cases Bag Charms Crossbody Straps Shop All Shop by Use Tech Organization Makeup Bag Add-ons COSMETIC BAGS THE GRAB AND GO WALLET Best Sellers Multitasker Sets icon-search Search account Log in Cart icon-search Search icon-search Search account Log in Cart Search Search Return Policy Items must have original tags attached, and return requests must be initiated within 30 days of your order’s ship date to be eligible for a return or exchange. The following Items are not eligible for return or exchange: Items with Customization Gifts with Purchase Original Shipping Charges Egift Cards Items discounted by 26% or More Items that are not purchased directly through our website Please note that the cost of doing a return and/or exchange is the responsibility of the customer. All orders are shipped from Canada and must be returned to Canada as well. Poppy & Peonies does not cover the cost of doing returns and/or exchanges. All items purchased during Black Friday promotions are eligible for exchange only with the exception of items discounted by 26% or more which are final sale. To start the Return/Exchange process please click here.
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