Poppy & Peonies accepts returns and exchanges within 30 days of purchase, as long as the item still has its original tags attached. Returns are not free, but the return portal gives Canadian customers a return label and gives US and international customers the return address. On top of that, every bag is backed by a 90-day Product Guarantee that covers defects and breakage prior to wear.
To qualify for a return or exchange, an item has to meet two conditions: it was purchased within the last 30 days, and it still has its original tags attached. You start the process through the brand's return portal.
Returns are not free. If you are returning from within Canada, the portal provides a prepaid return label. If you are returning from the US or internationally, the portal supplies the address to ship your return to, and you cover the return shipping.
Once Poppy & Peonies receives your return, refunds are issued within 5 business days. From there, it can take another 5 to 7 business days for the credit to post to your card, depending on your bank or card issuer. So the realistic window from "they received it" to "the money is back" is roughly one to two weeks.
Poppy & Peonies offers a 90-day Product Guarantee. If an item breaks before wear or has a defect, you can report it within 90 days and you are eligible for a replacement or store credit. That is separate from the 30-day return window. A return is for changing your mind. The guarantee is for something being wrong with the bag. To use it, email customercare@poppyandpeonies.com with the details.
Yes, and they are worth knowing before you check out:
What is Poppy & Peonies' return window? You have 30 days from purchase to return or exchange an item, and it must have its original tags attached. During the holidays, purchases made between November 1 and December 24 are returnable through January 31.
Are Poppy & Peonies returns free? No. The return portal provides a return label for Canadian returns, and supplies the return address for US and international returns, but return shipping is not free.
What is the Poppy & Peonies Product Guarantee? It is a 90-day guarantee. If a bag breaks before wear or has a defect, report it within 90 days to customercare@poppyandpeonies.com and you are eligible for a replacement or store credit.
Can I return a sale item? Items discounted by 30% or more are final sale and are not eligible for return or exchange. Items at smaller discounts follow the standard 30-day policy.
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